Tax-Inclusive Shipping
Applicable import duties and taxes are included with every TingMascot shipment.
Tax-Inclusive Shipping
Duties & Taxes, Already Covered
Every TingMascot order uses a tax-inclusive shipping arrangement, whether you choose free standard shipping or paid express shipping. Applicable import duties and import taxes are covered, so you should not normally need to pay additional import charges when your mascot arrives.
Our delivery promise If local customs requires you to pay an eligible import charge to release your order, keep the official invoice and proof of payment. We will review and reimburse the charge.
Smooth Customs Clearance
Most orders clear without the recipient needing to handle customs or pay at delivery.
Reimbursement Support
If customs charges you, cooperate with clearance, keep every receipt, and contact us.
What to Expect
Customs by Destination
Customs authorities make the final decision on every shipment. Our tax-inclusive routes are designed to clear smoothly, but a customs office or carrier may occasionally ask the recipient to confirm information before delivery.
No Recipient Action Normally Required
Orders to these destinations are normally cleared by our shipping route without being held for recipient action. You should not be asked to pay additional import duties or taxes.
- United States
- Canada
- Australia
Most Orders Clear Without Intervention
Orders to these destinations generally clear without a problem. In some cases, local customs may hold a parcel while the recipient supplies information, documents, or payment.
- United Kingdom
- Germany
- France
Shipping somewhere else? Our tax-inclusive policy still applies. Customs procedures vary by country, so please contact us if your carrier requests payment or assistance.
If Customs Contacts You
Keep the Parcel Moving
A customs message does not necessarily mean there is a problem. Please act promptly so the carrier can complete clearance and deliver your order.
-
Check the Request
Make sure the message comes from the official carrier or local customs office.
-
Respond Promptly
Reply within the stated deadline and follow the carrier's clearance instructions.
-
Provide the Requested Details
Customs may ask for identification, order information, or confirmation of the shipment's value or use.
-
Pay If Required for Release
If an official import charge is required, pay it to prevent the parcel from being delayed or returned.
-
Save the Paperwork
Keep the customs invoice or receipt and proof of payment, then send both to TingMascot.
Please do not ignore a clearance request. Delayed responses can lead to storage charges, return to sender, or parcel disposal. If a request looks unusual, contact TingMascot as soon as possible and send us a copy of the message.
Common Questions
Duties, Taxes & Customs
Are duties and taxes included in my TingMascot order?
Yes. Every TingMascot order uses a tax-inclusive shipping arrangement, whether you choose free standard shipping or paid express shipping. Applicable import duties and import taxes are covered, so you should not normally need to pay additional import charges upon delivery.
Will my parcel be held by customs?
Orders to the United States, Canada, and Australia normally clear without recipient action. Orders to the United Kingdom, Germany, and France also generally clear smoothly, although customs may occasionally hold a parcel to request information, documents, or payment.
Why can customs contact me if the taxes are already covered?
Paying or covering import taxes does not remove every local clearance requirement. Customs may still need to verify the recipient, shipment value, intended use, or other order details.
What should I do if customs asks me to pay?
Cooperate with the official carrier or customs office and pay the required import charge so your parcel can be released. Keep the full invoice or receipt and proof of payment, then send them to us with your order number for review and reimbursement.
What proof do I need for reimbursement?
Please provide the official customs or carrier invoice and proof of payment. The documents should show the charge amount, currency, date, and enough shipment information for us to match the charge to your TingMascot order.
Customs Asked You to Act?
Send your order number and all customs documents to sale@tingmascot.net. We will help you through the next step.
Last updated: September 8, 2026