Preparation comes first
Each order normally needs 5–7 business days to be prepared before dispatch.
Order status
Track Your Order
Your mascot is carefully prepared before it begins its journey. Once your order ships, we will email the tracking number and carrier details to the email address used at checkout.
Tracking arrives by email
We send your tracking number as soon as the parcel has been shipped.
Follow the dispatch email
Your email confirms the carrier and provides the most accurate tracking instructions.
How tracking works
The preparation period and the shipping time are separate. Tracking becomes available only after your parcel has left our facility and been accepted by the carrier.
Order confirmed
We receive your order and begin arranging the details.
Prepared
Please allow 5–7 business days while your order is made ready.
Shipped & trackable
We email your tracking number and carrier information after dispatch.
No tracking email yet? If your order is still within the 5–7 business day preparation period, this is normal. Thank you for your patience while we get it ready.
Who will deliver your order?
The delivery network depends on the shipping method selected at checkout. Always use the carrier named in our dispatch email as the final reference for your shipment.
Delivered by your local postal service
Free Shipping parcels are delivered by the local postal service in the destination country or region. Tracking may be transferred to the local postal network for final delivery.
Delivered by FedEx or DHL
Express Shipping parcels are delivered by FedEx or DHL. The actual carrier may vary by destination; please follow the carrier and tracking link confirmed in our email.
Find your tracking number
The tracking number is sent to the same email address used when the order was placed. It is not issued during the preparation period.
Look for our dispatch email
After shipment, open the email from TingMascot and use the tracking number or link inside. That message contains the carrier information that applies to your parcel.
If you cannot find the email
- Check your spam or junk folder.
- Confirm that you are checking the email used at checkout.
- Allow time for the 5–7 business day preparation period.
Tracking questions
Quick answers about preparation, carrier selection, and tracking updates.
Why do I not have a tracking number yet?
Tracking is created only after dispatch. Please allow 5–7 business days after placing your order for preparation, then watch for our shipping confirmation email.
Which carrier should I use to track my parcel?
Use the carrier listed in our dispatch email. Free Shipping is delivered by the local postal service, while Express Shipping is delivered by FedEx or DHL.
Why has my tracking stopped updating?
Scans can take time to appear, especially when a Free Shipping parcel is handed over to the local postal service. Please continue to follow the carrier information in our email.